Kilomet 109

Shipping Policy

SHIPPING & RETURN POLICIES

SHIPPING GENERAL:

KILOMET109 IS HAPPY TO ANNOUNCE THAT WE NOW USE DHL FOR ALL

INTERNATIONAL SHIPPING. 

This means easy tracking and quick delivery times (typically within 5 to 7 days of posting)

  • Free shipping via EMS on all Vietnam orders.
  • International flat-rate shipping within APAC (including: Laos, Cambodia, Thailand, Philippines, Malaysia, Singapore, Myanmar, Taiwan and Hong Kong) for $35.
  • Worldwide flat rate shipping for $45
  • We will send your order within 5 days from the date of purchase, excluding weekends and Vietnam holidays.If the processing time will be longer – for made to order items – we will contact you via the email address you provide at checkout.
  • Your shipping price will be calculated at the checkout and varies depending on location of your shipping address.
  • You will be notified with a tracking number once your order has shipped.
  • We keep the website’s inventory updated at all times. If an item unexpectedly sells out before we can ship it to you, you will be notified via email and be offered an exchange for another item or a cash refund. Orders with multiple items which includes sold-out item(s) may be voided or partially fulfilled according to your wishes.

DOMESTIC ORDERS:

  • Orders within Vietnam ship via Vietnam Post Priority Mail and typically arrive in 2-3 business days after posting.
  • All orders ship with shipping confirmation sent to your email address and which can be used to track your package.
  • We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.

 Standard shipping does NOT include insurance.

International Orders:

  • International orders ship worldwide via DHL. Packages will arrive within 5-7 days after the post date for most countries. Please note that we cannot guarantee delivery dates.
  • All international orders ship with shipping confirmation sent to your email address and which can be used to track your package.
  • We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.

 Standard shipping does NOT include insurance.

INTERNATIONAL TAXES & DUTIES

  • International customers are responsible for any potential duties and/or taxes levied at the point of entry into the destination country. Kilomet109 cannot estimate or cover customs on international shipping.

PAYMENTS:

Currently the website’s default payment channel is PayPal. We can

also accept international bank transfers in some instances. Please

contact us at [email protected] for more information.

We are always looking on how to improve the payment system to

provide maximum flexibility and convenience to our customers.

Because of current banking regulations in Vietnam, PayPal and

international bank transfers are the only acceptable payment

methods.

The purchase shall be considered final and binding upon confirmation

of the receipt of payment.

OUR RETURN POLICY

We hope you are happy with your purchase from Kilomet109. If

for any reason an item does not work for you, we gladly offer

exchanges for store credit within 15 days of receipt of items,

provided they are in their original condition with the original tags. We are unable to offer

cash refunds at this time. If you would like to return an item please

email: [email protected] and one of our team members will get

back to you shortly with instructions and a return form.

Basic return policies below:

  •  Items purchased from Kilomet109 may be returned for store credit only within 15 days of receipt of items provided they are in their original condition, have not been worn, with hangtags and original packaging.
  •  All shipping fees are non-refundable, including exchange items, unless product is determined to be defective or damaged. We recommend mailing your return with tracking and insuring the package. Kilomet109 is not responsible if the returned package is lost or the item damaged in the mail.
  • Store credit for exchanges are valid for 60 days from the receipt date of the returned item at our studio in Hanoi. 
  • Please note that all of our products are handmade and one-of-a-kind. The product you receive will be consistent with the shop images, but may not be exactly the same.
  • If you received a damaged or defective item, please email [email protected] with your order number and a photo of the garment, and we’ll take care of you!

PRIVACY POLICY

Kilomet109 will never sell or share your information with outside

companies or third parties. When you purchase from our store, we

request the necessary information to process your order: name,

billing and shipping addresses, phone number, email address, and

credit card information.