Kilomet 109

Shipping/Payment/Return Policy

VIETNAM SHIPPING POLICY

  • Kilomet109 provides FREE SHIPPING on all orders within Vietnam.
  • Orders will ship via EMS Priority Mail
  • All orders will ship to the address that you provide at checkout
  • A confirmation email will be sent with a package tracking number.
  • We will attempt to deliver the package a maximum of 02 times. If the first delivery attempt is unsuccessful a Kilomet109 representative will contact you to arrange a second delivery attempt. If the second attempt is not successful because the customer is not home at the arranged time and/or is unreachable the order will be returned and any further delivery costs will be paid for by the customer, not Kilomet109 
  • Upon receipt of shipping the customer is responsible to check that the order delivered is correct, that the item received is in good condition, and then sign to confirm.  

VIETNAM DELIVERY TIMES:

  • We will send your order within 5 days from the date of purchase, excluding weekends and Vietnam holidays. If the processing time will be longer – for made to order items – we will contact you via the email address you provide at checkout.
  • The package will arrive within 5-7 business days after posting.

INTERNATIONAL SHIPPING POLICY:

  • Kilomet109 uses DHL Express mail for all international shipments. 
  • International flat-rate shipping within APAC (including: Laos, Cambodia, Thailand, Philippines, Malaysia, Singapore, Myanmar, Taiwan and Hong Kong) for $35.
  • Worldwide flat rate shipping for $45. 
  • Your shipping price will be calculated at the checkout and varies depending on location of your shipping address
  • A confirmation email will be sent with a package tracking number.
  • Kilomet109 shall not be held responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.

INTERNATIONAL DELIVERY TIMES:

  • We will send your order within 5 days from the date of purchase, excluding weekends and Vietnam holidays. If the processing time will be longer – for made to order items – we will contact you via the email address you provide at checkout.
  • The package will arrive within 5-7 business days after posting.
  • Standard Shipping does not include Insurance

PLEASE NOTE: We keep the website’s inventory updated at all times. If an item unexpectedly sells out before we can ship it to you, you will be notified via email and be offered an exchange for another item or a cash refund. Orders with multiple items which includes sold-out item(s) may be voided or partially fulfilled according to your wishes.

INTERNATIONAL TAXES & DUTIES:

  • International customers are responsible for any potential duties and/or taxes levied at the point of entry into the destination country. Kilomet109 cannot estimate or cover customs on international shipping.

VIETNAM PAYMENT POLICY:

  • Customers receiving goods at the store can choose the method of payment at the store. With the form of payment at the store, customers can choose one of the two following methods for payment: cash payment, ATM card (domestic / Internet banking), international credit card (VISA, MasterCard), JCB).
  • PAY ONLINE BY ATM / INTERNET BANKING / INTERNATIONAL CARD. KILOMET109 accepts online payment with ATM/Internet Banking cards, international cards (VISA, MASTERCARD, JCB) or via VNPAY payment gateway.

INTERNATIONAL PAYMENT POLICY:

Currently the website’s default payment channel is PayPal. We can also accept international bank transfers in some instances. Please contact us at info@kilomet109.com for more information.

The purchase shall be considered final and binding upon of the receipt of payment.

RETURN & EXCHANGE POLICY

We hope you are happy with your purchase from Kilomet109. If for any reason an item does not work for you, we gladly offer exchanges for store credit within 15 days of receipt of items, provided they are in their original condition with the original tags. We reserve the right to inspect all returned items to determine If they are in their original condition.

We are unable to offer cash refunds at this time. If you would like to return an item please email: info@kilomet109.com and one of our team members will get back to you shortly with instructions and a return form.

  •  Items purchased from Kilomet109 may be returned for store credit only within 15 days of receipt of items provided they are in their original condition, have not been worn, with hangtags and original packaging.
  •  All shipping fees are non-refundable, including exchange items, unless product is determined to be defective or damaged. We recommend mailing your return with tracking and insuring the package. Kilomet109 is not responsible if the returned package is lost or the item damaged in the mail.
  • Store credit for exchanges are valid for 60 days from the receipt date of the returned item at our studio in Hanoi. 
  • Please note that all of our products are handmade and one-of-a-kind. The product you receive will be consistent with the shop images, but may not be exactly the same.
  • If you received a damaged or defective item, please email info@kilomet109.com with your order number and a photo of the garment.